In order to get the most value out of a customer engagement platform like Braze, most marketers choose to extend their team by working with a Braze partner to help them achieve their platform objectives. Whether you choose to work with a global SI, an agency, or a dedicated Braze consulting partner, a partner is going to be able to help you achieve your goals with the platform. While all Braze partners are going to help you drive your objectives, the way they go about it, and the experience they bring to the table, varies widely.
One characteristic that is rare among Braze partners is a 100% dedication to Braze, allowing the partner to deep-dive into Braze versus working across the many customer engagement platforms that their customers use.
Stitch is a part of a small group of Braze partners who have chosen to specialize in Braze as our CEP of choice. You can read in more detail about why we made that decision here, but ultimately it’s our customers who are feeling the difference. Working with a dedicated Braze consultancy offers the following benefits:
In some instances, a consultancy will partner with a brand’s agency or SI of record on a larger digital transformation initiative that extends outside of Braze or includes workstreams affecting multiple facets of the business. This collaboration can accelerate implementation and streamline adoption across the organization, resulting in a faster time-to-value.
Choosing the right Braze partner is key. A dedicated Braze consultancy like Stitch offers hands-on support and advice on overall digital engagement strategy as it pertains to Braze. With deep experience integrating and optimizing Braze implementations, Stitch empowers marketers to achieve their customer engagement goals faster than agencies so that our customers quickly benefit from the Braze platform.
We got the opportunity to prove this recently when introduced to a global cosmetic brand that had been working with another partner for several months before calling on Stitch. Their previous partner had implemented them originally onto the platform, but was struggling to keep up with their pace. With over 2 million active loyalty program members across 17 countries (roughly generating 80% of the company’s revenue), the brand needed Braze to drive this forward by engaging their audiences in new and dynamic ways.
Within a few days of working with Stitch, we evaluated the brand’s use of Braze and devised a strategy to help the cosmetic company better implement its features, while also identifying quick wins to build momentum within the platform — at a much quicker pace.
Within the first three weeks, Stitch:
Stitch’s in-depth knowledge of Braze’s capabilities enabled us to move faster than the agency and deliver more value to this well-established cosmetic brand.
We know Braze (and effective customer engagement) like the back of our hand. Get in touch to see how we can help you use it, or migrate to it, faster and more effectively.